If you require assistance, please refer to our Frequently Asked Questions, or contact our Client Support teams between 8:00am and 6:00pm, Monday to Friday and between 9:00am and 1:00pm on Saturday.
By Telephone
Private Banking Support: tel:+44 (0)20 7012 2600 or email privatebanking@westernnext.com
Wealth Management Support: tel:+44 (0)20 7012 2600 or email wealthmanagement@westernnext.com
By Secure Messaging
- You can send us a secure message from your Online Banking account. Our Banking Support team will respond to your message between 8:00am and 5.30pm Monday to Friday (excluding Bank Holidays)
- To send a secure message, go to the ‘Secure Messages’ tab and click on ‘Send Message’
- You can select a subject for the message and reference an account number. Attachments can be included with secure messages
- To view your secure messages, go to ‘Secure Messages’ and click on ‘View Messages’.
Secure messages will be actioned within two business days of receipt. If the matter is urgent please contact us by telephone.
Card Related Quieries
For all card related queries, including lost or stolen cards, or suspected fraudulent activity, please call our Card Services Team straight away on +44 (0)20 7012 2900 (available 24 hours).
You can also read our card services help here.
Making Payments
Whether you are paying a bill, a friend, or a tradesperson, you can set payments up quickly and easily.
Card Services
Get help with Western Next cards
Digital Services
Access your finances wherever you are. However you choose to view your finances, our online services adapt to your desktop, tablet or smartphone requirements.
Becoming a Client
Take control of your finances today by completing our enquiry form. Alternatively, you can call us on the number below and one of our team will be more than happy to talk about your future.
Private Banking
Everyone is different. Everyone is unique. So whatever your goals and ambitions, we focus our efforts on shaping your world now and in the years to come.
Wealth Management
Traditional relationship banking is at the heart of our business. Wherever you are in the business cycle, we can help you reach the next step.